Frequently Asked Questions (FAQ)

What is the age bracket of your clientele?

Bright FACES is a paediatric clinic taking on children under the age of 18 years of age.

Do you clean between each client?

Yes, All surfaces in therapy rooms and items that have been used are sanitised between clients. You can also rest assured that all surfaces and common areas are sanitised twice daily.

Do you offer school holiday programs?

We have in the past and could potentially in the future. Please keep a look out on our Facebook page for future announcements surrounding school holiday programs.

You can find us at

Do I need to stay in the session with my child?

Each client is different. In some sessions, it is preferred that the parent/ carer does not sit in as the child can interact differently when they are in attendance. We also find that in some cases, parents feel the need to step in and explain things in a different way where we are trying to gauge what the child knows or understands or they try to lead the therapy . We recommend you ask your therapist at the start of the session if they would like you to go in.

What is the difference between ASD and ADOS assessments?

Autism Spectrum Disorder (ASD)– includes an observation of the child at their usual educational setting. This is done by a psychologist and stays anonymous to the child in order to obtain a more accurate ready.

Autism Diagnostic Observation Scale (ADOS)– provides an in clinic observation and this is usually a new environment and a new face to the child which we believe will affect the scoring.

What assessments do Bright FACES offer?

Bright FACES offer an extensive range of assessments, some listed below. If you are after an assessment that is not listed, please contact our reception staff on 0410 207 995 or


  1. Autism Spectrum Disorder (ASD)
  2. Autism Diagnostic Observation Schedule (ADOS)
  3. Cognitive- WPPSI, WISC, WAIS
  4. Specific Learning Disorder (SLD)- Dyslexia, Dysgraphia, Dyscalculia
  5. Educational- WIAT, VABS


  1. Pre-School Language Scale 5 (PLS-5)
  2. Clinical Evaluation of Language Fundamentals 5 (CELF-5)
  3. Test of Pragmatic Language 2 (TOPL-2)
  4. Diagnostic Evaluation of Articulation and Phonology (DEAP)
  5. Oral Motor Exam (OME)
  6. Pragmatic Profile
  7. Autism Spectrum Disorder (ASD)

Occupational Therapy:

  1. Sensory Profile
  2. The Bruininks- Oseretsky Test of Motor Proficiency 2 (BOT)
  3. Beery Buktenica Developmental Test of Visual Motor Integration (Beery VMI)
  4. Bracken
  5. Autism Spectrum Disorder (ASD)

Do you provide out of clinic therapy, such as at schools or home?

No. All our therapy is in our clinic located at 3/21 Reserve Road Melton or via Zoom. We do offer once off observations for ongoing clients, if required. If your child is going through an ASD assessment, our psychologist may need to attend their educational setting to observe.

If we were to offer therapy off site, we would need to allow for travel time to and from the location, this could potentially take up 2 further session times.

Are you open after hours and weekends?

No. We have tried and tested after hours and weekend sessions on numerous occasions and were unsuccessful. We found that on weekends we would have a lot of cancellations due to family engagements or sporting activities and with after hours, it was really difficult for children to focus and get the most out of their therapy session.

We offer all session between 9am and 5pm Monday to Friday- 4pm being the last session.
*Thursday evenings at 5pm, we do run an Adolescent & young adults sport/fitness group.

Are you registered with NDIA?

No, we are not a registered NDIA provider, this meaning that we do not accept agency managed participants. We do accept Self- managed and Third party managed NDIS clients.

Do I need a referral?

No. A referral isn’t necessary but it does help with an explanation from either your GP or Paediatrician. You will need a referral if you would like to claim a Medicare rebate.

It is recommended to see a Paediatrician prior to any assessment booked with Bright FACES. For current therapy clients, this may be more flexible depending on the history of therapy received.

Do Bright FACES’ charge cancellation fees?

We have a 24 hour cancellation policy. If a session is cancelled with less than 24 hours notice or no notice of cancellation is provided (no show), the full fee of the appointment stands.

 If your session is after a weekend or public holiday, you are able to leave a voicemail message or send an email and this will be accepted with no charge.

*Upon company discretion.

Are your sessions bulk billed?

No. Bright FACES is a privately owned and run clinic. The full service fee is payable within 7 days of your session via Electronic Funds Transfer(EFT). You will then be issued with a receipt in order to claim your Medicare rebate (If eligible) or Health Fund rebate. We also accept NDIA Self- managed or Third Party participants.